FREQUENTLY ASKED QUESTIONS
When is your next restock?
Our next restock date is Sunday, June 29th @ 6PM ET / 5PM CT / 3PM PT
Our balms will be available under our Shop page.
We fully restock our products every 7-8 weeks. You can always find the next restock date on our website banner/pop-up and Instagram account.
NOTE: We hold a small inventory of balms for shipping/emergency situations. Please send us an email if we are sold out of the product you need, and we can make arrangements if we have one available. Thank you for supporting our small business!
What is tallow?
Tallow dates back to ancient times and has been used for its nourishing skin properties. It’s high in vitamins A, D, E, and K, and is supportive of skin health. The tallow we use is from rendered beef fat (taken exclusively from the kidneys, also known as suet). It is the most prized form of tallow for its nourishing properties. The fat is rendered (melted down) and used in our balms.
We know it can feel strange at first to use animal fat on your skin, but it’s very bioavailable and extremely nourishing. It can be used for conditions such as eczema, psoriasis, sunburn, cuts, scrapes, burns, razor burn, cracked heels, and more. Since our skin is our largest organ, these nutrients are absorbed into our skin and can support our health internally too.
We have sourced high quality suet tallow that is 100% grass-fed, grass-finished. We pride ourselves on delivering a quality product that you can use daily for your skincare and health needs.
Can you briefly explain each balm and its uses?
Yes! We know it can be overwhelming choosing a balm sometimes. Check out our Benefits & Uses page for more information.
Please message us with any additional questions! We are more than happy to help you choose one based on your needs.
Where can I read more testimonials?
We have hundreds of testimonials for our balms. Please see our Customer Reviews page to see them all.
You can also visit our Instagram account: Instagram > @tropicaltallow > circles at the top of our page with the name of each balm (we have multiple for each balm, so scroll back if needed).
How do I use your balms?
All of our balms can be used on any part of your body, but to get the best results, we have formulated balms that address specific areas. Please see our product description pages, as well as the label, for details.
For more information, please visit: Benefits & Uses
Does tallow have a scent?
Our 100% grass-fed, grass-finished pure suet tallow typically has a very mild, almost neutral scent. However, depending on the season and animal it came from, it can slightly vary. We find that it has more of a "tallow scent" in the summer months when the cows are consuming grass, compared to the winter when they consume silage. The color of tallow can change due to these conditions (various shades from white to yellow). The scent of our suet tallow, if detectable at all, is usually very subtle and can be described as a faint, slightly nutty, earthy, or buttery odor. We offer both unscented and scented balms (with essential oils), so please choose what you prefer.
Unscented balms: heel balm, body balm, sun balm
Scented balms (with essential oils): thyroid balm, orange balm, rescue balm, support balm, citrus balm, summer balm
Why does my balm seem different this time?
We take pride ensuring we use the same high quality ingredients and process every time we make our balms. Tallow, the primary ingredient in our balms, is from rendered beef fat (taken exclusively from the kidneys, also known as suet). The environment in which the animals are raised can have a significant impact on the composition of the tallow. Factors such as climate, diet, and the overall health of the animals can affect the fatty acid profile of the tallow, which in turn influences the properties of the resulting balm. You might find your balm has a different scent, color, or texture when comparing it to previous batches. When you are working with a product with natural ingredients (and no preservatives) it can appear different with each batch. However, our formula and process is the same every time. We always strive to deliver a high-quality product that goes through several quality checks along the way.
Do your tallow balms expire?
Our balms are shelf stable, however, we recommend using your balms within 6 months of your purchase date to ensure quality. You can store your standard balms (heel, thyroid, support) in the refrigerator to extend the shelf life.
Do I need to refrigerate my tallow balm?
Refrigeration is not necessary. If your balm has melted during shipping or while sitting out, feel free to pop it in the fridge to harden. Otherwise, please store your balms in a dark, dry, cool place. You can keep your Heel, Support, and Thyroid Balm in your refrigerator to extend the shelf life if you choose.
Do you offer a discount code?
Yes! If you join our Text Club (homepage pop-up) you will receive a monthly 10% off discount code sent the day of our restock. It's our way of saying "thank you" for your support every month. Your discount code must be entered during checkout, and cannot be credited later. Our Text Club also sends you restock reminders. See our "text club" highlight on @tropicaltallow (Instagram) for details.
Do you ship internationally?
We currently ship within The United States and Canada. For our Canadian customers, you are responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery. Our Canadian customers have received their products within five days, up to three weeks, depending on customs.
Do you offer returns?
Due to being a small family owned business, we do not accept returns. All sales are final. However, if you have issues with shipping or have questions about your balms, we encourage you to send us a message. We always want to make sure that you are happy with your balms.
Shipping Issues
If your product was damaged during shipping, please contact us at info@tropicaltallow.com or send us a direct message on Instagram @tropicaltallow. We wrap our balms several times and use a fragile sticker to alert your mail carrier. While this is out of our control, we will make sure we remedy these situations if issues occur with USPS.
How can I contact you?
We are always excited to hear from you! Please let us know if you have any questions and we love hearing your testimonials too.
Email: Info@tropicaltallow.com
Text: 1+ (833) 267-6788
Message: @tropicaltallow (Instagram)
Can't find what you're looking for?
Please send us a detailed email and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@tropicaltallow.com
Other inquiries? Let's chat.
Email: info@tropicaltallow.com
Text: 1+ (833) 267-6788
Message: @tropicaltallow (Instagram)